Delivery & customer care

Shipping & Returns

Dr.polly is a brand of OPHYTE CARE LLC. Last updated: October 13, 2026.

Shipping throughout the United States

• Delivery area: United States.
• Carrier: UPS.
• Delivery timeframe: within 15 business days from the date you place your order.

For questions about your delivery, email [email protected] with your order number. Please contact us if your order has not arrived within the stated timeframe.

30-day return policy

Unopened products are eligible under our 30-day return policy. Contact our team to request a return and confirm the deadline applicable to your order before sending anything back.

How to request a return

1. Email [email protected] with your order number and the product you would like to return.
2. Tell us whether the bottle remains unopened and describe the reason for your request. If it arrived damaged or incorrect, include a description of the problem.
3. Obtain the return instructions, return address and confirmation of any return shipping costs from our team before mailing your package.

The company address is a contact address. Do not send a return there unless our team confirms it is the correct destination for your order.

Questions about a refund

Contact our team for the status of a return or refund. Please include your order number so we can identify your request.

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